Frequently Asked Questions
You’re free? What’s the catch?
Yes, we are free. We’re a new startup, and are still working on our business model. So until then, please enjoy our service for free!
Where is your data stored?
All our data is stored on servers in Sydney, Australia.
Can the patients send messages back to us at the clinic through Health Stencil?
Patients CANNOT message you back at the clinic through Health Stencil. This was intentional in design as it is meant for one way communication to prevent the need for monitoring of replies from patients.
How do I accommodate sending handouts from two different doctors at the one practice?
We are working on a new feature to make streamline this use case, but in the meantime you can try the following work arounds:
A) Create 2 accounts, one for each doctor, but reception would need 2 login details and sign into the correct account
B) Create 1 generic account for your practice which both doctors will use with the 1 login